The Sofa & Sofa Bed Factory are pleased to offer a comprehensive guarantee on our products.
Most of our products carry a five year guarantee against faulty workmanship and/or faulty materials, with the exception of fillings and coverings.
This does not apply to the ‘Footstool Bed’, which carries a two year guarantee for the bed action and mattress.
Guarantees may not be transferred.
Guarantees do not cover fair wear and tear, neglect, abuse or misuse of your goods, loss or damage (including rusting and corrosion) due to unreasonable exposure to water, heat or weather.
Nor do they include loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, or theft, or accidental damage or loss caused by a third party.
If you need to make a claim, please contact our sales team who will require your sales order number, contact details and the reason for the claim.
We will endeavour to repair the defective goods free of charge.
If a repair is not feasible we will offer a replacement and only if this is not available will you be offered a refund.
These guarantees are only for our goods sold and retained in the UK and used for private and domestic purposes only.
NONE OF THE ABOVE AFFECTS YOUR STATUTORY RIGHTS